phoenixdetailing is extremely concerned about your privacy and the confidentiality of information you provide our company with.
WHAT TYPE OF DATA DO WE COLLECT?
Phoenix detailing collects personal data that you voluntarily provide it with.
This information is collected when you make an online, a phone or a fax reservation, subscribe to phoenix detailing Newsletter / Email alerts and when you contact phoenix detailing directly.
When an online reservation is made, phoenix detailing collects personal information such as your full name, contact information and email address. phoenix detailing also collects credit card information, including card number, card type, cardholder name, and expiration date, in order to guarantee your reservation or to bill you for prepaid reservations. Please view our Security Section hereunder for additional information on phoenix detailing’s commitment to protect your credit card information.
Phone or Fax Reservation
When a reservation is made using the phone or the fax, phoenix detailing collects personal information such as your full name, contact information and email address. phoenix detailing also collects credit card information, including card number, card type, cardholder name, and expiration date, in order to guarantee your reservation or to bill you for prepaid reservations.
Please view our Security Section hereunder for additional information on phoenix detailing’s commitment to protect your credit card information.
Other information collected
Information is collected automatically every time you visit our website. Our website collects information about your computer and assigns you a “cookie” (a small, unique identifier text file) when you visit “phoenixdetailing.be”. You do not provide this information – it is collected automatically as a mean of supporting your visit to our website.
Cookies and other web technologies
We collect information about your computer for the purpose of assessing the effectiveness of our site content and traffic. This data allows us to improve the quality of your visit by streamlining your ability to navigate the site and developing featured programs and content that will be of interest to site visitors.
phoenix detailing collects certain technical information from your computer each time you request a page during a visit to “phoenixdetailing.be”. This information is collected from your computer’s web browser and may include your IP address, operating system, web browser software, screen resolution, and referrer web site.
WHAT DO WE DO WITH THE DATA COLLECTED?
Information collected on “directway.be” are used in order to:
- Create an online, phone or fax reservation and provide you with the services requested;
- Modify or cancel an existing reservation;
- Verifying your identity;
- Invoice you for the services delivered and bill your credit card;
- Respond to your questions or suggestions;
- Improve the quality of your visit on our website.
Online, phone or fax reservations
Information collected when making a reservation is used to confirm and process your reservation and rental, provide you with the services requested, prepare your invoice and bill your credit card.
Calling our office
When you call our office, please note that calls may be recorded for quality and training purposes. We use information collected to help improve the efficiency and effectiveness of our services.
When receiving a complaint, we record all information you give us. We use that information to resolve your complaint.
HOW WE STORE AND PROTECT YOUR CREDIT CARD INFORMATION – SECURITY SECTION
“phoenixdetailing.be is a safe and secure online environment. Our system is configured with data encryption and industry-standard firewalls. When you send personal information to “phoenixdetailing.be” over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
Our SSL solution verifies our identity to your browser and encrypts any data you give us when you buy, including financial information such as credit card numbers. Our SSL certificate encryption level is 128-bit/256-bit. Whenever we ask for financial information, you can check that SSL is being used by looking for a closed padlock symbol or other trust mark in your browser URL bar or toolbar.
We take the following measures to protect your financial information:
- We keep your financial information encrypted on the servers of Braintree (a division of PayPal) or other reputable payment service providers.
- Access to your information is restricted to authorised staff only.
- If we request from you financial information, we shall show partial detail e.g. the first four or the last four digits of the credit card numbers, only enough to identify the card to which we refer.
TRANSFER AND DISCLOSURE OF DATA
Transfer of data collected
Disclosure to Governments and their agencies
phoenix detailing may be required to provide information to legal authorities if they so request and have the proper authorizations such as a search warrant or a Court order.
To assist Governments and financial authorities in combating fraud, we share information with credit reference agencies, as far as such information relate to clients who instruct their credit card issuer to cancel payments to us without having at first provided us with an acceptable reason for payment cancellation and/or given us the opportunity to refund their money.
Sale, rent and disclosure of data
Except as specified above, we do not rent, sell or otherwise disclose any of your information to third parties for marketing purposes without your explicit consent.
HOW CAN YOU ACCESS, UPDATE AND/OR DELETE YOUR DATA?
We make reasonable efforts to ensure that the personal data we have about you is as accurate, current and complete as necessary for the purposes for which we use that data. Under the Data Protection Directive, as well as the Belgium Data Protection Law, you have a right to access, update, correct or delete personal data collected by us. You may correct factual errors in that data by sending a request to us pointing out the error.
You can also contact our office in Belgium, for information about how to exercise these rights, by writing to us at: phoenix detailing, Customer Services, Kouterveldstraat 10A, 1830 Machelen, Belgium.
To protect your privacy, we will take reasonable steps to verify your identity before granting access or making corrections
 Personal data means any information relating to an identified or identifiable natural person (‘data Subject’); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.